Refund and Returns Policy

Thank you for shopping at PictoDesigner.com. We strive to provide you with a satisfying experience. Please review our Refund and Returns Policy carefully to understand your options for returns, exchanges, and refunds for products and services acquired from our online store.

1. Refund and Return Eligibility:

1.1 Picture Prints:

We take great pride in the quality of our picture prints. If you are not completely satisfied with your picture print purchase, you may be eligible for a refund or exchange within 30 days of the delivery date. The item(s) must be in their original condition, unused, and in the original packaging.

1.2 Custom Picture Prints:

Please be aware that custom picture prints, which are specially designed or personalized according to your specifications, are not eligible for refunds or exchanges unless they arrive damaged or defective.

1.3 Graphic Design Services:

Refunds for graphic design services will be considered on a case-by-case basis. If you are not satisfied with the service provided, please contact our customer support team at within 7 days of service completion to discuss your concerns. Refunds will be issued at the discretion of PictoDesigner.com after thorough evaluation of the situation.

2. Returns Process:

2.1 Picture Prints:

To initiate a return for eligible picture prints, please follow these steps:

a. Contact our customer support team within 30 days of receiving your order.

b. Provide your order number and a brief description of the reason for the return.

c. Our customer support team will guide you through the return process and provide instructions for shipping the item(s) back to us.

Please package the item(s) securely and consider using a trackable shipping method. Return shipping costs will be the responsibility of the customer, unless the return is due to a product defect or error on our part.

2.2 Graphic Design Services:

To request a refund or discuss concerns about graphic design services, please contact our customer support team within 7 days of service completion. Our team will work with you to understand the issues and explore potential resolutions.

3. Refund Process:

3.1 Picture Prints:

Once your returned item(s) are received and inspected, we will send you an email notification regarding the approval or rejection of your refund. If approved, your refund will be processed to the original method of payment within [number of days] days.

3.2 Graphic Design Services:

Refunds for graphic design services will be issued within [number of days] days of approval. The refund amount, if granted, will be determined based on the specific circumstances of the service provided.

4. International Returns:

For international returns, please ensure that you comply with the return process outlined above. Please note that additional shipping and customs fees may apply when returning items from outside Canada.

5. Privacy and Data Protection:

Any personal data collected during the returns process will be used, stored, and protected in accordance with our Privacy Policy and applicable privacy laws.

6. Cancellation of Graphic Design Services:

In case you need to cancel graphic design services before completion, please refer to our cancellation policy outlined in the Terms of Service on our website.

7. Limitations and Exemptions:

Customized or personalized products, as well as specific situations outlined in our Terms of Service, may have limitations or exemptions to the refund and return policy. Please review our Terms of Service for more information.

8. Contact Information:

If you have any questions or concerns about our Refund and Returns Policy, please contact our customer support team.

9. Changes to this Policy: